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| Privacy statement |
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We respect your privacy!
Privacy
Policy
thinkHAVANA.com operated by Mona Not
This privacy policy to inform you of the information
gathering and dissemination practices for this Web site,
store.thinkhavana.com.
We are committed to protect your privacy and
have developed a policy as follows.
Opening a store.thinkhavana.com
account:
We require your name,
location, address, email address, and telephone number, to open an account
for you. Most couriers and freight companies require this
information to ship the products. We may ask some additional
optional questions to help us better serve you. Except as provided in this
privacy policy, this account data is never shared with anyone in any way
without your explicit consent. There may be some exceptions where we
are required by law or requested by law enforcement agency to provide
information about a customer. To correct any account data,
simply login and correct the information under your
profile if needed.
Ordering from store.thinkhavana.com:
When you order from store.thinkhavana.com, we need your name, email
address, shipping address and credit card information. We use
this data to process your order, ship it and send you order and shipping
confirmations via email. Except as provided in this privacy policy, we
will not sell, rent, or give out this data to any other organization
without your explicit consent. There may be some exceptions where we
are required by law or requested by law enforcement agency to provide
information about a customer.
We also track customer purchases for
inventory control, traffic patterns, and site usage. Traffic and
usage data is only used to improve our site's design and provide our
customers with a fulfilling shopping
experience.
Visiting store.thinkhavana.com:
Your
IP address, browser and reference site domain name are logged every time
you visit our site. This data is used strictly for the analysis of load
information and maximizing the efficiency of our servers. Except as
provided in this privacy policy, we will not share this data with anyone
in any way.
Using Cookies:
"Cookies" are files stored on your computer's hard
drive by your browser. These cookies help us identify our account holders
and optimize their shopping experience. They do not include any data that
will identify you personally. They will, however, allow you to use some
specialized store.store.thinkhavana.com features. Cookies also allow us to hold
selections in your shopping cart when you leave our site without checking
out. Most browsers accept cookies automatically, but allow you to disable
them if you wish.
Opening a store.thinkhavana.com
account:
We require your name, location, address, email
address, and telephone number, to open an account for you. We also ask
some additional optional questions to help us better serve you. Except as
provided in this privacy policy, this account data is never shared with
anyone in any way without your explicit consent. There may be some
exceptions where we are required by law or requested by law
enforcement agency to provide information about a customer.
Customer Service:
When you email us, your
emails are stored within our system so that we may refer to previous
emails from you as needed so that we may properly address
your questions and concerns. Any chats will be saved for approximately 24
hours and then removed from our system. Except as provided in this
privacy policy, the information you provide to our customer service department is
not shared with anyone without your explicit consent unless required by
law.
Third Party Relationships:
We
have established several relationships with third
parties vendors to best serve our customers.
- Order Fulfillment: Certain vendors of ours
provide customer order fulfillment and shipping services on our behalf.
These vendors have access only to information needed to accurately
fulfill and ship orders, which are processed through such vendors. These
vendors have agreed to not use any personally identifiable information
of customers for any other purpose.
- Credit Card Processing: We use Elavon (Internet Secure) to process
credit card orders. We supply them with data for credit card
authorization and fraud detection only and they are restricted from
using the data for any other purposes.
- Web Site Evaluation: From time to time,
we engage certain third parties to observe, track and report on
the behavior of the users of this Web Site in order to evaluate
the performance and security of this Web Site. These third parties will only
have access to information to the extent necessary and will be required
to not use any personal information for any other purpose.
- Marketing and Promotions: From time to time, we
engage certain third parties to assist in the dissemination of marketing
and promotional offers (i.e. e-mails) to those customers who have agreed
to receive such offers. These third parties will only have access to
information to the extent necessary and will be required to not use any
personal information for any other purpose.
- Additional Third Party Relationships: From time
to time, we engage other third parties to assist in providing marketing,
order processing and fulfillment services. These third parties will only
have access to information to the extent necessary and will be required
to not use any personal information for any purpose other than providing
such services.
- We may share non-personal, non-individual
statistical information with our marketing partners, advertisers or
other third parties for research purposes. This means we may share with
a third party how many customers purchased a specific product, but not
whether an individual purchased any particular product.
Security Policy:
The only time you are required to sign
on our site is when you are making a purchase. On the Checkout page, you
will be asked to access your existing account or create a new one.
Existing account holders are prompted for their ID (your email address)
and password. This password is for your protection. If you don't have your
password, there is a link that reads "Lost your password?" Click on this
for instructions on how to get your password. Only employees who require
personal information to best serve our customers have access to your
personal data. To ensure only necessary access, this data is password
protected. All of our employees with access to this data are trained on
our security policy and practices when they are
hired. Periodically our site is assessed for security
and compliance to current standards.
Changes to Privacy Policy:
We will
notify all customers and account holders of material policy changes via
email as they arise. These changes will be found on this page.
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