Shipping Policy & Return Policy - ThinkHAVANA
Shipping Policy:
We at ThinkHAVANA want your online experience to be pleasant and a smooth one.
We have created an ordering, shipping and payment process to make your life easy...
Please review our policies and procedures and let us know if you have any questions or concerns by contacting us at sales@thinkhavana.com
Most credit and debit card orders are shipped on the same business day. Mail or Fax orders are shipped once payment is received.
The shipping choices for online orders shipped within Canada and USA are either shipped by courier, USP, Canada Post or truck freight. Orders placed by 3 PM EST will be processed on the NEXT BUSINESS DAY. We try to ship all orders within 5 business days.
Please note: We do not ship orders on Saturday or Sunday. Any order placed on Saturday, Sunday or a national holiday will be shipped on the next business day.
Products or items shipped by truck freight must be inspected prior to signing for the delivery of the product! Any damages or claims MUST be noted at that time and a claim placed with the freight carrier. ThinkHAVANA. com is not and will not be responsible for damages caused by the freight carrier.
Shipping Charges and Options are automatically calculated by the shopping cart at time of Check Out and will be listed on your invoice.
Return Policy:
You have a right to cancel the purchase of any item from the time it is ordered prior to the product being shipped. Should you cancel the order prior to shipping we will then refund you the price you have paid less a $20 handling fee for the products. Cancelled orders will be refunded or Voided within 48 hours if the product has not been shipped.
All sales are final, returns or refunds are accepted at the sole discretion of ThinkHAVANA in the event there are faulty or damaged goods. If refunds are accepted, refunds will be made by the same method used for the purchase. Credit Card refunds will be issued within 10 days of receipt of returned items by ThinkHAVANA. All other payment methods will be refunded within 30 days of reciept of returned goods.
All shortages, overages, damages and manufacturer defects must be reported within 30 days of customer receiving product. After that period, a 20 % restocking fee applies. Merchandise must be unused and received in original condition. Please include all original packing materials, accessories, and manuals. Used merchandise is non-returnable. All electronics come with 1 year limited warranty and lighters come with 1 year manufacturers warranty.
Products or items shipped by truck freight must be inspected prior to signing for the delivery of the product! Any damages or claims MUST be noted at that time and a claim placed with the freight carrier. ThinkHAVANA. com is not and will not be responsible for damages caused by the freight carrier.
If a product has been damaged in transit or is faulty, please contact us (416)245-8544 within 3 working days of order receipt. Refund or replacement course of action will be determined at that time.
Please CALL US before returning any items for authorization.Goods returned without authorization will be either disposed of or returned to the customer at the customer's expense.
Authorized Returns Shipping Location will be determined at the time of returned goods authorization.
Once Returned Goods Authorization (RGA) has been issued, please include a brief letter explaining why you are returning the item(s). Please also include your RGA, CUSTOMER NUMBER(email). , NAME and ADDRESS with your return. Your CUSTOMER NO. can be found at the top of the payment receipt you received with your order.
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